Shipping policy

1. Shipping & Delivery

Rumi Perfumes & Gifts aims to process and dispatch all orders as quickly and efficiently as possible.

1.1 Dispatch Times

  • Orders are typically processed within 1–3 working days (excluding weekends and public holidays).
  • Once dispatched, you will receive a confirmation email containing your tracking number and courier details (where applicable).

1.2 Delivery Services

  • Delivery timeframes vary depending on your location and the delivery service selected at checkout.
  • Estimated delivery times are provided by the courier and cannot be guaranteed.
  • Standard UK delivery usually takes 2–5 working days from dispatch.
  • Tracking information will be available if you selected a tracked service at checkout.

1.3 Delivery Responsibility

  • If your chosen service requires a signature or personal collection, someone must be present at the delivery address to receive the parcel.
  • If you are unable to be present, you must arrange a designated safe place or alternative delivery instructions directly with the courier.
  • Rumi Perfumes & Gifts is not responsible for parcels left in an unsafe or unsecured location if the courier follows your delivery instructions.

1.4 Failed Deliveries

  • If delivery fails due to an incorrect address, no one available to receive the parcel, or no safe place provided, the parcel may be returned to us.
  • Customers are responsible for any return shipping fees or redelivery charges incurred.
  • If you refuse delivery without a valid reason, return shipping costs will be deducted from your refund, and original postage charges are non‑refundable.

1.5 Lost or Missing Parcels

If your parcel has not arrived within the estimated timeframe, please:

  • Check the tracking information provided
  • Contact the courier
  • Check with neighbours or household members
  • Contact us within 30 days of the dispatch date

If the parcel is confirmed lost, we will offer either a replacement or a full refund (including original postage costs).

1.6 Order Amendments & Cancellations

  • You may amend or cancel your order before it has been dispatched.
  • Once a shipping label has been created or your order is out for delivery, amendments are no longer possible.

3. Additional Information

  • Rumi Perfumes & Gifts is not liable for delays caused by couriers, customs, or circumstances beyond our control.
  • Please ensure all shipping details are accurate to avoid delays or misdelivery.
  • We are not responsible for additional charges or delays resulting from incorrect delivery information.
  • We reserve the right to refuse returns or refunds if fraudulent activity or misuse of our policies is suspected.

By placing an order, you agree to these Terms & Conditions in full.

4. Contact Information

For any questions regarding shipping, returns, or refunds, please contact:

Email: info.rumiperfume@gmail.com
Tel: 07980354104